Delete your Smoogies account
How to delete your account, what is removed straight away, and how a deletion you did not mean can still be undone.
Delete your account in the app
- Tap the player icon at the top right of the screen.
- Under your account, tap More options.
- Choose Delete account.
- Write down the player code shown there, then confirm with your password.
Removing the app from your device does not delete your account.
Only want some of your data removed?
You do not have to delete your account for that. Email support@smoogies.com with your player code and tell us what you want removed: feedback or support messages, forum posts, the IP addresses and device records held for your account, error reports, or your record from the previous Smoogies website.
We remove it and confirm when it is done. Your account and your progress stay as they are. You can find your player code in the game behind the menu button, under Support.
What is deleted, and what is kept for a year
Everything that identifies you is removed straight away and cannot be restored:
- your email address, your password and your login
- every signed-in session on every device
- the IP addresses we stored and the locations derived from them
- your device records and any error reports from your account
Your saved game (your pets and their names, your items, your home and garden, your progress, your player name and your player code) is kept for 12 months with nothing attached that points at you, so a deletion you did not mean can be undone. After 12 months it is erased automatically.
Feedback you sent keeps its contact details for 30 days from the day you sent it, so we can still answer you. Purchase records are kept as Dutch tax law requires, with the link to you removed. Forum posts stay up unless you ask us to remove them. The full details are in our privacy policy.
Need help, or changed your mind?
If you cannot get into the game, email support@smoogies.com with your player name or player code, and the email address linked to the account if it still exists.
Deleted by mistake? Within 12 months we can attach your saved game to a new login. Quote your player code: nothing else links the save to you any more, so we cannot look it up for you. If you would rather not wait the 12 months, ask us and we erase it straight away.